The Help Desk Software and Management Directory
This section includes sites addressing management issues pertaining to help desks, including, for example, ITIL, Outsourcing, ISO 9000 and Six Sigma
ITIL
ITIL Service Management Shop
Resources and materials for ITIL, including the ITIL documents themselves
CCTA
The official CCTA/OSG site for ITIL
Pink Elephant
Offer a variety of ITIL consultancy and services.
Suggest a Site.
SIX SIGMA
ISSSP
International society for Six Sigma professionals.
The Six Sigma Toolkit
Supporting documentation for the six sigma methodology
Motorola University
From the invesnors of Six Sigma itself.
Suggest a Site.
HELP DESK OUTSOURCING
Outsourcing Index
Tools and resources for managing a help desk outsourcing project
Outsourcing IT
Resources and templates for outsourcing IT structures
Suggest a Site.
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